Your ritual, protected for 180 days.
Every Velvet Rituals device carries a 180-day warranty against manufacturing defects. If something feels off, a real human makes it right, quickly and discreetly.
Clear coverage. No surprises.
If a defect is ours, the fix is on us. Here is exactly where the 180 days apply.
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Motor & vibration faultsWeak, uneven or dead motors
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Charging & battery issuesWon't charge, won't hold a charge
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Buttons & controlsUnresponsive or stuck controls
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Body & seam defectsManufacturing flaws in the silicone body
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Bluetooth & app pairing hardwareDevice-side connection failures
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Damage from drops or misuseCracks, dents and impact damage
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Normal cosmetic wearEveryday marks that don't affect performance
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Water damage beyond the ratingSubmersion past the stated IPX limit
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Opened or self-repaired devicesThird-party repairs void the coverage
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Lost or stolen devices
Every claim is handled privately. Your purchase never appears on shared paperwork.
Claims without the runaround.
Skip the call centres and the forms in triplicate. Most claims settle within a few days.
Tell us what happened
Message us through the contact page or write to care@velvetrituals.com. Registered devices skip the paperwork entirely.
Reply within 24–48 hoursWe troubleshoot together
A few photos or a short video usually settles it. You never ship anything until we ask, and most issues resolve right here.
Repair or replacement
If it's a defect, we repair or replace the device. Plain packaging both ways, with nothing on the label about what's inside.
Discreet shipping, alwaysOne minute now, zero paperwork later.
Register your device and your invoice stays safely on file with us. If you ever need a claim, we already have everything.
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Your invoice, on file Upload it once and forget about it. No hunting through inboxes months later.
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Claims move faster Support already knows your device and purchase date before you say a word.
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Private by default Registration lives with our care team only, under the same discretion as your order.
Your details stay with our care team and go nowhere else.
Something feels off? Talk to a human.
Our care team answers Monday to Saturday, 10 AM to 6 PM IST. Nothing is too awkward to ask.
Prefer email? Write to care@velvetrituals.com. Replies land within 24–48 hours.