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Terms and Conditions

Effective Date: October 2025 

Important Notice: The Velvet Rituals website www.velvetrituals.in and its associated software, including desktop and mobile applications (collectively, the "Platform"), may contain or facilitate the transmission of content intended strictly for adults. Access is permitted only to individuals who have reached the legal age of majority in their respective jurisdiction. In most European countries, this is 18 years or older, while in India, the minimum legal age is 21 years. If you have not yet reached the required age in your location, find such material objectionable, or if accessing it is restricted by local laws, you must discontinue use immediately. 

THIS DOCUMENT CONTAINS IMPORTANT TERMS AND CONDITIONS THAT AFFECT YOUR LEGAL RIGHTS AND RESPONSIBILITIES. BY USING THE PLATFORM, YOU ACKNOWLEDGE AND AGREE TO BE BOUND BY THESE TERMS. 

Welcome to Velvet Rituals!  

The terms "you", "your", and "yours" refer to all users of the Platform. The terms "its", "we", "us", "our" and "Velvet Rituals" refer wholly or in part to Velvet Technologies GmbH and Beyond Corporate GmbH, companies registered in Germany, owner and operator of different websites and social media profiles, and its related subsidiaries and affiliates, operating other websites, including www.velvetrituals.in (hereinafter "the Company" or "Velvet Rituals"). 

These Terms and Conditions ("Terms") govern your access to and use of our Platform, products ("Products"), any associated content, including informational materials, newsletters, and digital services ("Services").  

For orders and fulfillment in India, services and transactions may be processed by our wholly owned subsidiary Velvet Rituals India Private Limited, having its registered office at H. No. 1971/40, Gala No. 302, 3rd Floor Anjurdhara, Rehnal, Bhiwandi, 421302 Thane Maharashtra, India. 

By accessing or using the Platform, purchasing Products, or engaging with our Services, you confirm that you have read, understood, and agreed to these Terms, along with our Privacy Policy, Cancellations, Returns, and Refunds Policy, and any other applicable policies (collectively, "Policies"). 

We reserve the right, at any time and without notice, to modify or remove these Terms, the Platform or any of the Services or Products. Your continued use of the Platform following any modifications will constitute your acceptance of the revised Terms. If you do not agree to any part of these Terms, you should discontinue using the Platform immediately.

If there is a conflict between these Terms and any of our other Policies, these Terms will apply. 

For any questions or concerns regarding these Terms, please contact us at care@velvetrituals.com.

Any dispute, claim, or controversy arising out of or in connection with these Terms, the use of our Platform, or any Services provided by Velvet Rituals shall be exclusively resolved through binding arbitration, except where otherwise required by applicable law. Arbitration is a private legal process where a neutral arbitrator renders a final and binding decision, replacing the right to pursue claims in court. 

By agreeing to these Terms, you expressly waive the right to participate in any class-action lawsuit or collective arbitration against Velvet Rituals. All claims must be brought on an individual basis. The governing law and arbitration procedures shall be determined based on the applicable jurisdiction outlined in these Terms. 

1 Eligibility

1.1 Age Requirement 

To access and use our Platform and Services, you must meet the legal age of majority in your jurisdiction. The minimum age requirement is: 

  • 18 years or older in most European countries 

  • 21 years or older in India 

  • If your jurisdiction enforces a different age requirement, you must comply with your local laws. 

By using our Platform, you confirm that you meet the legal age requirement and that your access is not restricted by any applicable laws. 

1.2 Legal Capacity

By accessing or using our Platform, you represent and warrant that: 

  • You have the legal capacity to enter into a binding contract under applicable laws 

  • You will comply with these Terms, as well as all local, national, and international laws, rules, and regulations 

  • If you are using our Services on behalf of a business or entity, you confirm that you have the necessary authority to agree to these Terms on its behalf 

1.3 Compliance 

By using the Platform, you acknowledge that you have read and understood these Terms, and that you consent to our Privacy Policy and any additional agreements governing the use of our Services. 

2. User Conduct 

2.1 Limited License 

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable, worldwide, and royalty-free license to access and use our Platform, Services, and Information strictly for personal and non-commercial purposes, in accordance with these Terms and our usage policies. 

You are not permitted to: 

  • Copy, modify, distribute, sell, lease, or sublicense any part of the Platform, Services, or Information 

  • Download, install, or use the Platform or its content for any unauthorized purpose 

  • Reverse-engineer, decompile, or attempt to extract the source code of any software or technology associated with our Services, except as expressly permitted by law or with our prior written consent 

2.2 Consumer-Only Use 

Our Services and Products are exclusively intended for end consumers — that is, individuals purchasing for personal use and not for commercial or resale purposes. We reserve the right to limit purchase quantities, including restricting bulk orders within a single transaction or across multiple transactions of the same item. 

We may, at our sole discretion, suspend or terminate your access to the Platform and Services if we determine that you have violated these Terms. All rights not explicitly granted to you herein are reserved by Velvet Rituals. 

2.3 Content Responsibility, Security & Prohibited Conduct 

We value user privacy and do not actively monitor or review content shared on our Platform unless legally mandated to do so. However, you are solely responsible for any material you upload, post, transmit, or store through our Services. 

To maintain a safe and secure environment, you must not: 

  • Use the Platform for any unlawful or prohibited purpose or in a manner that violates these Terms 

  • Introduce malware, viruses, or any other malicious software that may compromise the security of the Platform or harm users 

  • Gain unauthorized access to another user’s account, credentials, or restricted areas of the Platform 

  • Collect, solicit, or distribute personal, login, or confidential information from other users for commercial or unlawful purposes 

  • Deploy bots, scrapers, crawlers, or automated methods to extract information from the Platform 

  • Use, develop, or integrate third-party applications with our Platform without explicit written approval 

  • Engage in activities that disrupt, interfere with, or degrade the Platform’s proper functioning, such as overloading servers, spamming, or obstructing accessibility for other users 

  • Attempt to bypass security measures, content filters, or unauthorized access restrictions 

  • Probe, scan, or test system vulnerabilities without prior written authorization 

  • Share or link to content that promotes hate speech, violence, harassment, threats, defamation, or any form of abuse 

  • Send spam, unsolicited advertisements, or promotional material through the Platform 

  • Violate third-party rights, including but not limited to intellectual property, privacy, and publicity rights 

By using our Platform, you acknowledge and agree that you shall not engage in, promote, or assist others in: 

  • Using the Platform and the Services in any manner that promotes fraud, deception, or harm to other users or third parties 

  • Impersonating any person, business, or entity or misrepresenting your identity 

  • Engaging in abusive, harassing, or unkind interactions with our customer support representatives or grievance officers 

  • Uploading, sharing, or publishing sexually explicit, obscene, pornographic, violent, or racially offensive content 

  • Using the Platform to promote hatred, bigotry, discrimination, or physical harm against any individual, group, or child 

  • Disseminating false, misleading, or deceptive information that could cause harm or violate applicable laws 

  • Hosting or transmitting software viruses, harmful code, or files designed to interrupt, damage, or limit the functionality of any computer system or network 

  • Encouraging, supporting, or engaging in criminal activity or any conduct that threatens public safety or national security 

You must not upload, publish, or share content that threatens the unity, integrity, security, or sovereignty of any country, disrupts public order, or incites offenses under applicable laws. 

Any content deemed to be fake, misleading, or false under applicable government regulations may be subject to removal. 

You may not engage in or promote online gaming activities that are illegal or unverified under applicable laws. 

You may not use another user's account or share login credentials. 

If your account has been suspended or terminated, you may not create a new account without our permission. 

Commercial use of the Platform and the Services is strictly prohibited unless expressly authorized in writing. 

You may not copy, reproduce, distribute, license, modify, reverse-engineer, or exploit any part of our Platform, Services, or content for commercial gain without our written consent. 

You may not embed, re-publish, or display content from our Platform on third-party websites that host illegal, obscene, defamatory, or offensive material. 

You may not falsely imply that your statements, activities, or content are endorsed by us without prior approval. 

If you violate these rules, we reserve the right to: 

  • Suspend or terminate your account and restrict access to our Services 

  • Report unlawful conduct to the appropriate law enforcement authorities and disclose your identity if required by law 

  • Take necessary legal action against you to protect our Platform and its users 

For safety reasons, we strongly advise against using our Services or Products in situations where they may cause distractions or hazards, such as while driving or operating machinery. 

2.4 User Content Rights and License Grant

To the maximum extent permitted by applicable law, you permanently waive and relinquish all copyright and related rights to any content you submit through our Platform ("Content"), including but not limited to any claims — whether known or unknown — now or in the future. This waiver applies: 

  • Globally, across all jurisdictions 

  • For the entire duration permitted under copyright laws 

  • In any existing or future medium 

  • For any purpose, including but not limited to commercial, promotional, and advertising use 

If any part of this waiver is deemed legally unenforceable, you automatically grant us and any affected third parties a royalty-free, non-exclusive, irrevocable, worldwide license to use, copy, modify, distribute, and display the Content without further permission. This license remains valid for the maximum period allowed under applicable law. 

In cases where neither the waiver nor the license is fully enforceable, you agree not to assert any copyright claims over the Content and waive all legal actions related to it.

3 AI Services Disclaimer and Limitation of Liability 

We may provide AI-powered services (“AI Services”) that utilize technology developed and operated by third-party providers (“AI Providers”). By accessing or using these AI Services, you acknowledge and agree to the below. 

3.1 User Responsibility 

You assume full responsibility for any data, text, images, or other content you submit to the AI Services, as well as any resulting output, including but not limited to text, images, or code (“AI Output”). You understand that AI-generated content may not always be accurate, appropriate, or suitable for your intended use. 

3.2 No Guarantees or Endorsements 

We make no representations or warranties regarding the accuracy, reliability, legality, or effectiveness of any AI Output. The use of AI-generated content is at your sole risk, and we disclaim all liability arising from its use. 

3.3 Third-Party AI Providers 

AI Services may rely on external AI Providers for processing and generating content. We do not control or oversee their data processing methods, and any interactions with AI Providers are subject to their respective terms and policies. We disclaim all responsibility for any security breaches, unauthorized data access, or misuse of personal information by these third-party providers. 

3.4 Limitation of Liability 

AI Services are provided on an “as is” and “as available” basis without any warranties, express or implied. We shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of AI-generated content, including but not limited to inaccuracies, misinterpretations, security breaches, or unintended consequences. 

By utilizing our AI Services, you acknowledge and accept these terms. If you do not agree with any part of this clause, you should refrain from using AI-related features on our Platform. 

4 User Accounts, Security, and Data Responsibility 

4.1 Account Registration & Responsibility 

To access certain features of our Platform and Services, you may be required to create an account. You are solely responsible for: 

  • Ensuring the confidentiality of your account credentials, including your password 

  • Restricting access to your device to prevent unauthorized use 

  • All activities that occur under your account, whether authorized by you or not 

  • Ensuring that any information you provide does not infringe on the rights of any third party 

By using our Platform, you confirm that the details provided in your account are accurate, up to date, and comply with our Terms. Any violation of these Terms may result in suspension or termination of your account. 

4.2 Security & Breach Notification 

If you suspect unauthorized access to your account or believe its security has been compromised, you must notify us immediately at care@velvetrituals.com. We reserve the right to: 

  • Require you to change your password 

  • Temporarily suspend or permanently block access to your account if we detect a security breach or suspect misuse 

  • Take necessary measures to protect our users and Services from potential harm 

We are not responsible for any unauthorized access or loss resulting from your failure to safeguard your credentials. 

4.3 Account Termination 

We reserve the right, at our sole discretion, to: 

  • Suspend or terminate your account without prior notice if you violate these Terms 

  • Refuse or restrict access to our Products or Services if we determine misuse or fraudulent activity 

  • Discontinue the Platform or specific Services without liability 

Any personal data associated with your account will be handled in accordance with our Privacy Policy. 

4.4 Platform Updates & Compatibility 

To ensure optimal performance and security, you must update the Platform whenever new versions are released. Failure to update may result in limited functionality or inability to use our Services. 

4.5 Data Usage & Charges 

You are responsible for any internet or mobile data charges incurred while using our Platform or Services, including sending and receiving messages. If unsure about applicable charges, please consult your service provider before use. 

5 Contract Formation and Order Processing 

5.1 Product Information and Accuracy 

We strive to ensure that all product descriptions, images, pricing, and availability details on our Platform are as accurate and up-to-date as possible. However, we do not guarantee that all information will always be entirely accurate, complete, or free of errors. Product images are provided for illustrative purposes and may vary slightly from the actual item received. 

Occasionally, the Platform may contain typographical errors, inaccuracies, or omissions related to product details, pricing, or availability. We reserve the right to correct such errors, update information, or make necessary adjustments at any time without prior notice, including after an order has been placed. We apologize for any inconvenience this may cause. If you are not satisfied with your purchase, please refer to our Returns and Cancellation Policy for further guidance. 

5.2 Offer and Acceptance 

The display of products on our Platform does not constitute a legally binding offer but serves as an invitation for customers to place an order. Product availability is subject to change, and orders are processed on a "while supplies last" basis unless otherwise stated in the product details. If an item becomes unavailable after an order is placed, we reserve the right to cancel the order and will provide a full refund if payment has already been made. 

5.3 Order Submission Process 

Customers may select products and add them to their virtual shopping cart. Before completing a purchase, they will be prompted to enter required information, including shipping and payment details. By clicking the “Buy Now” or equivalent button, the customer submits a legally binding offer to purchase the selected products. The order can be reviewed, modified, or cancelled at any time before the final submission. 

5.4 Order Confirmation and Contract Conclusion 

Upon receipt of an order, we will send an automatic confirmation email summarizing the purchase details. This email serves only as an acknowledgment of the order and does not constitute acceptance of the offer. A binding contract is only formed once we process and dispatch the order, confirmed by a shipping notification email. 

For payment methods requiring immediate payment (such as credit card, PayPal, or bank transfer), the availability of products on the Platform may constitute a direct purchase offer. In such cases, acceptance of the order occurs once the payment is successfully processed, and an order confirmation email is issued. 

5.5 Terms and Conditions Reference 

A copy of these Terms and Conditions will be included in the order confirmation email and made available for reference in the shipping confirmation. 

5.6 Warranty and Liability 

All purchases are subject to applicable statutory warranties. Should a product be defective, customers are entitled to remedies in accordance with legal provisions. For more information please refer to Warranty and Product Support.

6. Payment Terms 

6.1 Available Payment Methods 

The payment methods available for purchasing Products on our Platform vary by country and may include, but are not limited to: 

  • Credit and Debit Cards (e.g., Visa, Mastercard, AMEX) 

  • Digital Wallets (e.g., PayPal, Apple Pay, Google Pay) 

  • Bank Transfers (e.g., Instant Transfer, GiroPay, Net Banking, UPI) 

  • Buy Now, Pay Later Services (e.g., Klarna, Affirm) 

  • Gift Cards (where applicable) 

We reserve the right to modify, restrict, or limit available payment options based on your location, order value, or other business considerations. 

6.2 Third-Party Payment Processing 

We utilize third-party payment processors to handle electronic transactions securely. These payment providers are solely responsible for ensuring transaction security, data protection, and compliance with financial regulations. We do not store or process your payment details directly and assume no liability for security breaches, transaction failures, or errors caused by third-party payment services. If you have concerns regarding transaction security, please refer to your payment provider's terms and policies. 

6.3 Taxes and Charges 

Unless otherwise specified, all Product prices displayed on the Platform are inclusive of applicable taxes, duties, and fees. You are responsible for any additional charges that may apply based on your jurisdiction, including import duties or other levies imposed by local authorities. 

7. Retention of Title, Offsetting, and Right of Retention 

7.1 Retention of Ownership 

Ownership of all purchased Products remains with Velvet Rituals until full payment has been received. If the Customer is a business entity, a public legal entity, or a special public-sector fund, ownership is retained until all outstanding claims from prior business transactions with Velvet Rituals have been fully settled. We reserve the right to transfer these security rights to third parties where necessary. 

7.2 Offsetting and Right of Retention 

The Customer may only offset amounts against claims that have been legally recognized, judicially determined, or explicitly acknowledged by Velvet Rituals. Additionally, the Customer may exercise a right of retention only if their counterclaim arises directly from the same contractual agreement. 

8. Third-Party Content, Advertising, and Integrations 

8.1 Third-Party Content & Services 

Our Platform may incorporate or rely on third-party software, services, and data to provide a seamless user experience. While we have agreements in place with these providers, we do not assume any liability for issues arising from their use, availability, accuracy, or reliability. Any reliance on third-party data, software, or services is at your own risk. 

Additionally, the Platform may allow the transmission, display, or sharing of content provided by third parties. We are not responsible for any third-party content and do not endorse or guarantee its accuracy, reliability, or appropriateness. If you encounter any infringing or unlawful content, please report it to us at support@velvetrituals.com. 

8.2 Third-Party Advertising 

We may display advertisements from third parties, affiliated entities, or external partners within our Services. By using the Platform, you acknowledge and consent to the presence of such advertising. However, we do not control or endorse third-party advertisements, and we are not responsible for their accuracy, quality, or legality. 

If you choose to interact with third-party advertisements or follow links to external websites, you do so at your own risk. We are not responsible for the content, terms, privacy policies, or practices of such external sites. We strongly encourage you to review the respective terms and privacy policies before engaging with third-party websites or services. 

8.3 Third-Party Software & Integrations 

If you wish to integrate external applications or third-party software with our Services, you must obtain the necessary authorization and comply with all relevant licensing requirements. Unauthorized integrations, modifications, or attempts to connect unapproved third-party software to our Platform are strictly prohibited and may result in account suspension or legal action. 

We reserve the right to terminate access or take appropriate action if we determine that a third-party service or integration compromises the security, performance, or compliance of our Platform. 

9. Intellectual Property Rights 

9.1 Ownership of Intellectual Property 

All rights, title, and interest in and to our Platform, Products, Services, and any associated materials—including but not limited to trademarks, copyrights, content, images, illustrations, graphics, videos, text, databases, software, firmware, technology, know-how, designs, patents, trade secrets, algorithms, data models, processes, and any enhancements, modifications, or improvements thereto (collectively, "Intellectual Property")—are the exclusive property of Velvet Rituals and/or its licensors. 

Your use of the Platform and Services does not grant you any ownership rights or interest in our Intellectual Property. Any unauthorized use, reproduction, or distribution of our Intellectual Property is strictly prohibited. 

9.2 Restrictions on Use 

You are expressly prohibited from: 

  • Copying, reproducing, modifying, distributing, or creating derivative works of any Intellectual Property 

  • Reverse-engineering, decompiling, extracting source code, or attempting to translate or modify any part of our Platform or Services 

  • Using our Intellectual Property for commercial purposes, sublicensing, or profiting from it without prior written consent 

If you create derivative works based on our Intellectual Property without explicit authorization, all ownership rights to such derivative works shall automatically vest with Velvet Rituals, free of charge. 

9.3 Limited License for Product Use 

Purchasing our Products grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use them for your personal, non-commercial purposes. This license does not extend any rights over the underlying technology, trademarks, or Intellectual Property associated with the Products and the Services. 

Any violation of these Intellectual Property terms may result in legal action and immediate termination of access to our Platform and Services.

10 Electronic Communications and Customer Care 

10.1 Electronic Communication Consent 

By using our Platform, you agree to receive electronic communications from us, including notifications, service updates, promotional materials, advertisements, and other relevant information about our Platform, Products, and Services. 

We may communicate with you via email, SMS, push notifications, or by posting notices on the Platform. You acknowledge that all agreements, disclosures, and notices sent electronically fulfill any legal requirement that such communications be in writing. 

It is your responsibility to ensure that your contact details remain accurate and up to date. Any communication sent to the email address or phone number associated with your account shall be deemed delivered once successfully dispatched from our system. 

10.2 Customer Care and Issue Resolution 

For any queries, complaints, or concerns regarding the Platform, Products, or Services, you may contact us at care@velvetrituals.com. 

  • We strive to acknowledge all inquiries within 24 hours of receipt. 

  • We aim to resolve reported issues within 15 days from the date of submission. 

  • If your concern involves content violations or legal compliance matters, we will address it in accordance with applicable laws and required timelines. 

 11. Indemnification 

You agree to indemnify, defend, and hold harmless Velvet Rituals, its subsidiaries, affiliates, and their respective officers, directors, employees, investors, and agents (collectively, “Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, costs, expenses, and legal fees (including but not limited to reasonable attorneys’ fees) arising out of or in connection with: 

  • Any claims resulting from your use, access, or misuse of our Platform, Products, or Services. 

  • Any breach of these Terms by you, including any failure to comply with our policies. 

  • Any infringement or violation of intellectual property rights, privacy rights, or other legal rights of third parties. 

  • Any non-compliance with applicable local, national, or international laws, regulations, or governmental policies. 

  • Any claims resulting from unauthorized, illegal, improper, or wrongful use of your account, whether by you or any third party, regardless of whether such use was authorized by you. 

This indemnification obligation will survive the termination of your use of our Platform and Services. Velvet Rituals reserves the right to assume exclusive defence and control of any matter subject to indemnification, and you agree to fully cooperate in asserting any available defences.

12 Disclaimers and Limitation of Liability 

12.1 General Disclaimer 

Our Platform, Products, and Services are provided on an "as is" and "as available" basis without any express or implied warranties, to the fullest extent permitted by law. We do not guarantee: 

  • That the Platform will always function without interruptions, errors, or security vulnerabilities 

  • That the information, content, or services provided will be accurate, complete, reliable, or up to date 

  • That our Platform will be free of viruses, malware, or other harmful components 

You use our Platform and Services at your own risk, and we disclaim any liability arising from technical failures, security breaches, or data loss. 

12.2 Product and Information Disclaimer 

  • The Products available on our Platform are not medical devices and do not have medicinal or therapeutic properties 

  • Any information provided through the Platform, including guides, articles, and advisory content is for informational purposes only and should not be considered medical advice 

  • We do not endorse any particular medical treatments, healthcare professionals, or recommendations made through our content. Always consult a licensed medical professional for health-related concerns 

  • We are not liable for any consequences arising from reliance on our content or products. Any use of our Products or reliance on our content is entirely at your discretion and risk 

12.3 Limitation of Liability 

To the maximum extent permitted by law, Velvet Rituals, its managing members, shareholders, employees, affiliates, licensors, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, punitive, or multiple damages, including but not limited to: 

  • Loss of profits, revenues, business opportunities, or goodwill, whether incurred directly or indirectly 

  • Loss of data, content, use, or any intangible losses resulting from the use or inability to use the Platform, Products, or Services 

  • Disruptions, delays, errors, or technical issues affecting the Platform’s functionality 

  • Failure to meet user expectations, including compatibility issues or failure of the Services to meet specific performance requirements 

  • Unauthorized access, use, alteration, or deletion of your content or data 

  • Damage, harm, or loss caused by third-party services, software integrations, or advertisements displayed on the Platform 

  • Any costs incurred due to mobile data charges, service disruptions, or loss of internet connectivity 

  • In no event shall the aggregate liability of Velvet Ritual, for any and all claims related to the Platform, Products, or Services, exceed the total amount you have paid for purchases or subscriptions in the last 90 days. If no payment has been made, liability shall be limited to the maximum extent permitted under applicable law. 

These limitations apply regardless of the legal theory under which the claim is brought, whether contract, tort, negligence, strict liability, or otherwise. By using the Platform, you acknowledge and accept these liability limitations. 

 12.4 AI-Generated Content Disclaimer 

Some aspects of our Services may include AI-generated content or recommendations provided by third-party AI providers. 

We do not guarantee the accuracy, reliability, or completeness of AI-generated outputs. 

You acknowledge that any reliance on AI-generated content is at your own risk, and we are not responsible for any consequences arising from such reliance. 

12.5 Internet Connectivity and System Requirements 

The functionality of our Platform and Services requires an active internet connection. We are not responsible for any service interruptions caused by network issues, weak signals, or low battery levels on your device. 

It is your responsibility to ensure that your device meets technical and system compatibility requirements. Failure to update or maintain your software may result in limited access to our Platform. 

12.6 Third-Party Payment Services 

We use third-party payment gateways to process transactions securely. 

We do not assume liability for any fraud, unauthorized transactions, or data breaches that occur via third-party payment services. 

Any disputes related to payment security should be addressed directly with your payment provider. 

12.7 Content Moderation and Legal Compliance 

We take reasonable steps to ensure that the content on our Platform does not violate laws or infringe on third-party intellectual property rights. 

However, we are not an adjudicatory body and cannot definitively verify the legality of all user-generated content. 

If you report unlawful or infringing content, we will review and, if necessary, remove such content within 36 hours of determining a violation. 

12.8 Changes to Products and Services 

We reserve the right to modify, update, discontinue, or adjust any Product, Service, or feature at any time without prior notice. Pricing, availability, and specifications of Products are subject to change, and we shall not be liable for any inconvenience or loss caused by such modifications. 

By using our Platform, Services, or Products, you acknowledge and agree to these disclaimers and accept all associated risks. 

13 General Disclaimer and Unforeseen Events

13.1 General Disclaimer 

Our Platform, Products, and Services are provided "as is" and "as available", without any warranties, express or implied, to the fullest extent permitted by law. We do not guarantee: 

  • That the Platform will operate without interruptions, errors, or security vulnerabilities 

  • That the information, content, or Services provided will always be accurate, complete, reliable, or up to date 

  • That the Platform will be free of viruses, malware, or other harmful components 

Your use of the Platform, Services, and Products is at your own risk, and we disclaim any liability arising from technical failures, security breaches, or data loss. 

13.2 Unforeseen Events (Force Majeure) 

We shall not be liable for any failure or delay in the performance of our obligations under these Terms due to causes beyond our reasonable control, including but not limited to: 

  • Natural disasters (e.g., earthquakes, floods, pandemics) 

  • Civil disturbances (e.g., riots, strikes, protests, government-imposed restrictions) 

  • Political events (e.g., war, terrorism, embargoes, sanctions) 

  • Infrastructure or technical failures (e.g., internet service disruptions, power outages, cyberattacks) 

If a force majeure event occurs: 

  • Our obligations shall be suspended for the duration of the event 

  • We shall not be liable for any damages or losses resulting from such an event 

  • We will make reasonable efforts to resume operations as soon as possible 

This clause does not affect your statutory rights under applicable consumer protection laws. 

14 Governing Law and Language 

14.1 Governing Law 

These Terms and any contractual relationship between you and Velvet Rituals shall be governed by and construed in accordance with the laws of Germany, excluding the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG). 

14.2 Prevailing Language 

In the event of any discrepancies or inconsistencies between translated versions of these Terms, the German version shall prevail and be the authoritative document. 

15 Dispute Resolution and Arbitration Agreement 

15.1 Arbitration Agreement 

All disputes, claims, or controversies arising in connection with these Terms, including but not limited to those relating to use of the Platform, Products, Services, returns, refunds, cancellations, privacy policies, and advertising, shall be subject to binding arbitration. Arbitration shall be conducted by a neutral arbitrator, replacing the right to a trial before a judge or jury. 

Any disputes shall be referred to and finally resolved by arbitration administered by the German Institution of Arbitration (DIS) under its Arbitration Rules, in force at the time the Notice of Arbitration is submitted. The seat of arbitration shall be Berlin, Germany, and the arbitration proceedings shall be conducted in English. The number of arbitrators shall be one, and their decision shall be final and binding on both parties. 

15.2 Choice of Law and Venue 

By using the Platform, you agree that all disputes shall be governed by the laws of Germany, without regard to principles of conflicts of laws. The exclusive jurisdiction for non-arbitrable disputes shall be the courts of Hamburg, Germany. 

15.3 Waiver of Class or Consolidated Actions 

ALL CLAIMS AND DISPUTES MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS ACTION OR OTHER CONSOLIDATED PROCEEDING. 

  • Multiple user claims may not be joined into a single arbitration or lawsuit. 

  • If this class action waiver is deemed unenforceable, then neither you nor Velvet Rituals may proceed with arbitration, and the dispute must be resolved in court. 

15.4 Waiver of Jury Trial 

To the maximum extent permitted by law, both parties expressly waive the right to a jury trial in any legal proceedings arising from these Terms. 

15.5 Online Dispute Resolution 

The European Commission provides an online dispute resolution platform at http://ec.europa.eu/consumers/odr/. However, Velvet Rituals is not obligated nor willing to participate in any formal consumer arbitration proceedings. 

By using our Platform, you acknowledge and agree to these dispute resolution terms, including the binding arbitration agreement and waiver of class actions. 

16 Termination and Survival of Terms 

16.1 Duration and Termination 

These Terms shall remain in effect indefinitely unless terminated by either party. We reserve the right to: 

  • Modify, suspend, or discontinue any aspect of the Platform, Products, or Information at any time, with or without notice 

  • Terminate these Terms and your access to the Platform, Services, and Products at our sole discretion, with or without cause 

You may terminate these Terms at any time by ceasing all use of the Platform and Services. 

16.2 Obligations Upon Termination 

Upon termination, you must: 

  • Immediately stop using the Platform, Products, and Information 

  • Delete or remove all copies of our content from your devices, storage, or any other media 

  • If requested, certify in writing that you have complied with these obligations 

We reserve the right to inspect or audit your compliance with these post-termination obligations. 

16.3 Survival of Terms 

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Any invalid provision shall be replaced by a legally applicable alternative that best reflects the original intent. 

These Terms constitute the entire agreement between you and Velvet Rituals, superseding all previous agreements, whether written or oral. Any waiver of these Terms shall only be effective if provided in writing and signed by an authorized representative of Velvet Rituals.