Yes, definitely! We know how important privacy is, which is why we’ve designed our shipping process to be completely discreet. Your order will arrive in a plain, unmarked package with no branding or logos visible anywhere.

For added security, we suggest choosing an address where you can personally receive the package to prevent any accidental surprises.

Would like to know more? Check out our Shipping Policy! If you have any special requests or concerns about delivery, feel free to get in touch — we’re happy to assist!

We know you’re excited to receive your order, and we do everything we can to get it to you as fast as possible! Standard shipping typically takes 3-5 business days, while express shipping can deliver your package in 1-3 business days, depending on your location.

As soon as your order is shipped, you’ll receive a tracking number, so you can follow your package every step of the way. If you need your order urgently, we recommend choosing express shipping at checkout for the fastest delivery.

We offer a range of secure and convenient payment options to make your shopping experience hassle-free. You can pay using all major credit and debit cards, including Visa, Mastercard, and American Express. We also support popular digital wallets and UPI payment methods, such as Paytm, Google Pay, and PhonePe, along with net banking for a smooth checkout process.

For added convenience, we also offer Cash on Delivery (COD) in select locations. Please note that COD orders may require a verification process, which could slightly extend delivery times. This ensures secure transactions and prevents fraudulent orders.

Rest assured, your privacy is our priority — your billing statement will display a neutral business name to keep your purchase discreet. We also use SSL encryption to safeguard your payment details. If you have any issues at checkout, our support team is always here to help!

Yes! Once your order has been shipped, we’ll send you a confirmation email with a tracking number and a link to follow your package’s journey. If you don’t see the email, check your spam folder just in case. Still can’t find it? No worries! Reach out to us, and we’ll provide you with the latest update on your order.

Absolutely! Your safety is our top priority. All our products are made with high-quality, body-safe materials, such as platinum-cured medical-grade silicone and non-porous ABS, ensuring they are phthalate-free, hypoallergenic, and gentle on your skin.

To maintain hygiene, we recommend washing your toy before and after each use with warm water and mild soap or using a specialized toy cleaner.

Would like to learn more? Learn here about the materials we use.

Totally okay — and very common. We offer options for both beginners and experienced users. Whether you’re just getting started or looking to deepen your experience, our products are designed to be intuitive, thoughtfully crafted, and easy to explore — at your own pace, with zero pressure.

Yes! All our products are 100% waterproof, so you can use them anywhere — even in the shower or bath for a truly steamy experience. Whether you prefer the sensory thrill of water cascading over your skin or the deep relaxation of a warm bath, using your toy in the water can enhance sensations and create a whole new level of indulgence.

So go ahead — explore, experiment, and let the water awaken new experiences! Just make sure to dry your toy properly after use, and you’re all set for your next adventure.

Keeping your toy clean is simple and essential for safe and enjoyable use! We recommend washing it with warm water and mild, fragrance-free soap or using a specialized toy cleaner to maintain its quality and hygiene. Avoid using harsh chemicals or alcohol-based cleaners, as they can degrade the material over time.

For best results, always dry your toy thoroughly before storing it in a clean, dry place — ideally in a pouch or storage box to keep it dust-free and in top condition for your next experience.

Absolutely! A touch of lubrication can elevate your experience, making everything smoother, more comfortable, and even more pleasurable. For the best results, we highly recommend water-based lubricants, as they are safe for all materials, including silicone toys. Avoid silicone-based or oil-based lubricants, as they can degrade the surface of your toy over time.

For optimal performance, we offer our own line of specially designed lubricants, formulated to complement our toys perfectly. Our lubes are body-safe, long-lasting, and silky smooth, ensuring the ultimate pleasure without any risk to your toy’s material. Pair your toy with our premium lubricants for an experience that’s as smooth as it is satisfying.

If you’re unsure which lubricant to choose, check out our selection or reach out to us for personalized recommendations!

Absolutely! Our hypoallergenic lubricants are specially formulated to be gentle on sensitive skin. We offer pH-balanced options that provide smooth, irritation-free lubrication. If you have any allergies or sensitivities, check the ingredients list, or contact us for guidance on the best option for you.

Our app-enabled toys allow you to take pleasure to the next level with wireless connectivity and interactive features.

Once you download our free Velvet Vibes app, you’ll unlock a world of pleasure possibilities:

✅ Remote control – take the reins yourself or hand them to someone special.

✅ Long-distance play – connect instantly with a partner, no matter how far apart you are.

✅ Create your own patterns – craft sensations that match your mood.

✅ Motion control – tilt, tap, or move your phone to play in new ways.

✅ Voice & ambience sync – let your toy respond to whispers, music, or the sounds around you.

✅ Music mode – feel every beat of your favorite songs.

✅ Immersive audio Velvet Stories – sink into seductive, story-driven adventures.

✅ And so much more – with exciting new features and updates arriving soon.

All you need to do is connect your toy via Bluetooth!

Yes! Our long-distance control feature allows you (or your partner) to take control of the toy from anywhere in the world, as long as both of you are connected through the app. Whether you're in a long-distance relationship or just want to add a little extra spice to your nights out (or in), our free Velvet Vibes app makes intimate moments fun, interactive, and full of surprises!

Yes! Our free Velvet Vibes app works seamlessly on both iOS (15.1 or later) and Android (11 or later) devices. Whether you're nearby or long-distance, you'll get a smooth, secure, and intuitive experience — right from your phone.

All our toys are app-enabled and ready to connect with Velvet Stories for a whole new way to play.

With audio-sync technology, your toy moves in perfect time with the rhythm, mood, and energy of each story — so every pause, whisper, and crescendo comes to life.

Just open the Velvet Vibes app, pick a story from our exclusive library, and let it guide you through an unforgettable hands-free journey.

Your toy, your story — always in sync.

Absolutely! Our Velvet Vibes app is hosted securely on Microsoft Azure servers, fully based in India. It is secured with encryption, and we do not store or track any personal data related to your toy usage. Any connections between devices are fully encrypted and private, ensuring a safe and worry-free experience.

Yes! Our app lets you connect and control multiple toys at the same time. When paired, they sync automatically — every device mirrors the same vibrations in real time, creating a perfectly matched rhythm no matter the distance. It’s ideal for partner play, where you want to share every moment in sync, or for fully synchronized solo sessions that feel seamlessly connected from start to finish.

Not necessarily! If you’re using the app locally (within Bluetooth range), you only need Bluetooth enabled — no Internet connection required. However, if you want to control the toy from a long distance, Internet connection is required for both you and your partner to stay connected through the app.

If you’re having trouble connecting, try these troubleshooting steps:
✅ Make sure Bluetooth is turned on and your toy is within range.
✅ Restart both your toy and phone and try again.
✅ Ensure the toy is not already connected to another device — disconnect it and retry.
✅ Update the app to the latest version for compatibility fixes.

Still having issues? Reach out to our support team, and we’ll help get things sorted!

Yes! Our app allows you to fully customize your experience by creating personalized vibration patterns. You can adjust the intensity, speed, and rhythm, or even draw your own pattern on the screen for a truly unique experience. Save your favorites for quick access anytime!

Here, you can control your partner's toy — or share control with a partner anywhere in the world!


With our app, it’s simple:

1️⃣ Pair your toy with the app and open the Love Bridge section.

2️⃣ Send an invite link or code to your partner.

3️⃣ Once they accept, you can take turns controlling each other’s toy’s intensity and patterns in real time, creating a truly interactive experience no matter the distance.

Get the Velvet Vibes app and start playing without limits!

Absolutely! All of our app-connected toys come with built-in manual controls, so you can still enjoy multiple intensity levels and patterns without needing to use the app.

However, connecting to the app unlocks free advanced features like remote control, music sync, customizable vibrations, and much more!

Yes! Our exclusive erotic audio library is designed to be enjoyed with or without a device. Even if you’re not using Velvet Rituals toys, you can still listen to the stories for a deeply immersive and sensual experience. Let the narration, soundscapes, and intensity guide your imagination and elevate your experience — anytime, anywhere.

If your app isn’t working properly, try these steps:

✅ Restart the app and reopen it.
✅ Check for updates in the App Store or Google Play.
✅ Restart your phone and try again.
✅ Reinstall the app if issues persist.

If you’re still experiencing problems, reach out to our tech support team, and we’ll get it fixed ASAP!

Due to the intimate nature of our products, we cannot accept returns on opened or used items for hygiene and safety reasons.

However, if your product arrives damaged, defective, or incorrect, please contact us within 7 days, and we’ll be happy to send a replacement or issue store credit. Your satisfaction is important to us, and we’ll do everything we can to make things right!

For more information please refer to our Cancellations, Returns, and Refunds Policy.

No worries. Every product comes with a 180-day warranty, and our support team (real humans, not bots) is here to help. If something’s off, we’ll make it right — quickly, kindly, and discreetly. Just choose your favorite way to talk to us!

We do our best to ensure that every order is carefully packed and delivered in perfect condition.

However, if you receive a damaged item or something is missing, please contact us at care@velvetrituals.com within 48 hours of delivery, and we’ll quickly resolve the issue.

No worries! Your billing statement will show a neutral and discreet business name, so there’s no indication of what you purchased.

We respect your privacy and ensure that your shopping experience remains confidential.

Your privacy and security are our top priorities. We use SSL encryption to protect all transactions and personal details, ensuring that your information remains safe at all times.

For a full breakdown of how we handle and safeguard your information, please refer to our Privacy Policy. If you have any concerns or specific questions, feel free to reach out — we’re always here to help!

Everything is developed in-house by our Indian tech team. No outsourcing, no shortcuts. We’ve previously built systems for B2B clients across Europe, where privacy standards are among the highest in the world.

We've taken that same expertise and applied it to our app — and we’ve made sure there’s nothing shady or unnecessary inside. No hidden trackers, no surprises. Just safe, secure tech you can trust.

Not yet — but we’re working on it!

We’re in the process of creating an exciting loyalty program that will reward our amazing customers with exclusive discounts, early access to new products, and special perks. Stay tuned — it’s coming soon!

In the meantime, you can sign up for our newsletter to get a special discount on your first order and be the first to know about upcoming promotions and new product launches. Keep an eye out — we can’t wait to share more with you!

We’re always here to help! If you have any questions, concerns, or just want some recommendations, you can reach us through:

📧 Email: care@velvetrituals.com
📞 Phone: +91 9699576699
💬 Live chat: Available on our website during business hours.

If you need assistance, don’t hesitate to reach out. We’re happy to help and ensure you have the best experience possible!