Yes, completely. We use platinum-cured medical-grade liquid silicone — trusted in healthcare, safe for the body, and built to last.

Our pieces are designed with long-term comfort and safety in mind. Would like to know more? Learn here about the materials we use.

Totally okay — and very common. We offer options for both beginners and experienced users. Whether you’re just getting started or looking to deepen your experience, our products are designed to be intuitive, thoughtfully crafted, and easy to explore — at your own pace, with zero pressure.

Yes! Our Velvet Vibes app works seamlessly on both iOS (15.1 or later) and Android (9 or later) devices. Whether you're nearby or long-distance, you'll get a smooth, secure, and intuitive experience — right from your phone.

Absolutely. Our app is hosted securely on Microsoft Azure servers, fully based in India. All data is end-to-end encrypted — and even we can’t see your personal activity or usage history. Your experience is 100% yours.

Everything is developed in-house by our Indian tech team. No outsourcing, no shortcuts. We’ve previously built systems for B2B clients across Europe, where privacy standards are among the highest in the world. We've taken that same expertise and applied it to our app — and we’ve made sure there’s nothing shady or unnecessary inside. No hidden trackers, no surprises. Just safe, secure tech you can trust.

Yes. Your order arrives in plain, unbranded packaging with no mention of what’s inside. Even the delivery label is neutral. Private means private.

No worries. Every product comes with a 180-day warranty, and our support team (real humans, not bots) is here to help. If something’s off, we’ll make it right — quickly, kindly, and discreetly. Just choose your favorite way to talk to us!